Customereye

Renewgoo

General Retail & Marketplaces • United Statesrenewgoo.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
+35.0 vs. last month4.45 ★ average rating · 591 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#58of 359
Top 16% · Top Tier
#1 (best)#359 (worst)
#56Peer
#57Peer
#58This company
#59Peer
#60Peer

Overall Customer Sentiment

Category Leader

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering June 2021 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.0%
Product Quality
18.2%
Response Speed
17.1%
Pricing
12.8%
Loyalty
8.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • Built from a negative-review share of 34.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
77.2%
4
9.0%
3
3.6%
2
2.4%
1
8.0%

Based on 591 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 89.3% in the three months before that.

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