Customereye

recreateyourself.co.nz

Beauty & Wellness • United Kingdomrecreateyourself.co.nz

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
−11.1 vs. last month4.02 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#298of 351
Top 85% · Bottom Tier
#1 (best)#351 (worst)
#296Peer
#297Peer
#298This company
#299Peer
#300Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 27% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering August 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.0%
Onboarding
20.3%
Product Quality
12.8%
Response Speed
12.0%
Pricing
10.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100
73/100
signal score
  • Built from a negative-review share of 39.7% across this company's analyzed reviews.
  • 9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating
5
65.3%
4
9.5%
3
4.3%
2
3.3%
1
17.5%

Based on 600 analyzed reviews. Sentiment is slipping: 73.7% of reviews in the last three months were positive, compared with 82.4% in the three months before that.

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