Customereye

Quarq

Automotive & Mobility • United Statesquarq.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−20.0 vs. last month4.46 ★ average rating · 466 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#138of 265
Top 52% · Mid Pack
#1 (best)#265 (worst)
#136Peer
#137Peer
#138This company
#139Peer
#140Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 22% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering April 2020 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 454 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.8%
Customer Support
18.9%
Loyalty
10.4%
Problem Resolution
10.3%
Onboarding
9.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100
54/100
signal score
  • Built from a negative-review share of 37.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
74.0%
4
12.4%
3
5.4%
2
2.1%
1
6.0%

Based on 466 analyzed reviews. Sentiment is slipping: 75.0% of reviews in the last three months were positive, compared with 90.9% in the three months before that.

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