Project Screen by Prenetics

Healthcare & Medical • United Kingdomprojectscreen.co.uk

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

50/100

−25.1 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#443of 615

Top 72% · Mid Pack

#1 (best)#615 (worst)

#441Peer

#442Peer

#443This company

#444Peer

#445Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 22% negative

76%

positive

Positive76%
Neutral2%
Negative22%

Sentiment Balance

Covering November 2022 — 31 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 42% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.1%

Onboarding

19.4%

Response Speed

14.1%

Product Quality

10.9%

Loyalty

9.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 39.7% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

81.0%

4★

9.7%

3★

3.8%

2★

1.5%

1★

4.0%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 92.0% in the three months before that.

Unlock full insights