Customereye

Pigeon Mountain Trading Company

Hobbies & Arts • LaFayettepigeonmountaintrading.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

49/100
4.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#396of 467
Top 85% · Bottom Tier
#1 (best)#467 (worst)
#394Peer
#395Peer
#396This company
#397Peer
#398Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 24% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering June 2019 — 31 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2019.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
26.9%
Product Quality
17.1%
Response Speed
13.1%
Loyalty
11.5%
Customer Support
10.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM49/100
49/100
signal score
  • •Built from a negative-review share of 31.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
77.5%
4★
10.0%
3★
6.0%
2★
2.3%
1★
4.2%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 97.0% in the three months before that.

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