Customereye

Pearlwax

Hobbies & Arts • Denmarkpearlwax.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
+9.6 vs. last month4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#257of 467
Top 55% · Mid Pack
#1 (best)#467 (worst)
#255Peer
#256Peer
#257This company
#258Peer
#259Peer

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral0%
  • Negative13%

Sentiment Balance

Covering March 2021 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 567 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.4%
Delivery Shipping
18.3%
Onboarding
18.0%
Response Speed
13.5%
Loyalty
10.8%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 3.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • •Built from a negative-review share of 18.7% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
68.8%
4★
20.5%
3★
3.8%
2★
1.5%
1★
5.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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