Customereye

Pawtrack Cat GPS

Professional Services • United Kingdompawtrack.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

32/100
−33.4 vs. last month2.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#507of 517
Top 98% · Bottom Tier
#1 (best)#517 (worst)
#505Peer
#506Peer
#507This company
#508Peer
#509Peer

Overall Customer Sentiment

Below Average

44% of reviews positive, 54% negative

44%
positive
  • Positive44%
  • Neutral1%
  • Negative54%

Sentiment Balance

Covering March 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
16.9%
Loyalty
15.0%
Communication
14.6%
Pricing
12.5%
Product Quality
9.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100
54/100
signal score
  • Built from a negative-review share of 43.7% across this company's analyzed reviews.
  • 22 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating
5
25.8%
4
10.3%
3
3.7%
2
3.3%
1
56.8%

Based on 600 analyzed reviews. Sentiment is improving: 22.2% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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