Paperchase

Professional Services • United Kingdompaperchase.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−22.2 vs. last month3.51 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#490of 517

Top 95% · Bottom Tier

#1 (best)#517 (worst)

#488Peer

#489Peer

#490This company

#491Peer

#492Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 43% negative

55%

positive

Positive55%
Neutral1%
Negative43%

Sentiment Balance

Covering April 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

28.3%

Product Quality

15.5%

Response Speed

10.9%

Customer Support

10.0%

Communication

9.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 28.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 43.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

54.1%

4★

7.3%

3★

3.8%

2★

5.5%

1★

29.3%

Based on 601 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 19.4% in the three months before that.

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