Pacific Airlines

Airlines & Aviationpacific-airlines.skytrax-import

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

12/100

1.72 ★ average rating · 18 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#41of 41

Top 100% · Bottom Tier

#1 (best)#41 (worst)

#37Peer

#38Peer

#39Peer

#40Peer

#41This company

Overall Customer Sentiment

Below Average

11% of reviews positive, 89% negative

11%

positive

Positive11%
Neutral0%
Negative89%

Sentiment Trend Over Time

Reviews (Count)

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.6%

Response Speed

19.0%

Product Quality

17.5%

Delivery Shipping

15.9%

Pricing

14.3%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH89/100

89/100

signal score

•Built from a negative-review share of 88.9% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.7avg rating

5★

5.6%

4★

5.6%

3★

5.6%

2★

16.7%

1★

66.7%

Based on 18 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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