Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
85% of reviews positive, 14% negative
Covering May 2021 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.
Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2021.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Onboarding.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.
