Onlinedatareports

Software & Web Services • United Statesonlinedatareports.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−38.4 vs. last month4.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#302of 363

Top 83% · Bottom Tier

#1 (best)#363 (worst)

#300Peer

#301Peer

#302This company

#303Peer

#304Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 36% negative

61%

positive

Positive61%
Neutral3%
Negative36%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 83% negative and 17% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.2%

Onboarding

14.2%

Response Speed

13.1%

Pricing

11.8%

Loyalty

8.4%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 11.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 42.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

72.3%

4★

16.3%

3★

2.3%

2★

1.2%

1★

7.8%

Based on 600 analyzed reviews. Sentiment is improving: 83.9% of reviews in the last three months were positive, compared with 74.5% in the three months before that.

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