Based on public reviews and response behavior.
Among fully-analyzed Travel & Hospitality companies
69% of reviews positive, 29% negative
Covering August 2014 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2014.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Pricing.
The most common complaint theme is Communication, making up 8.5% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 8.3% in the three months before that.
