Okcoin

Finance & Insurance • United Statesokcoin.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

3.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#344of 373

Top 92% · Bottom Tier

#1 (best)#373 (worst)

#342Peer

#343Peer

#344This company

#345Peer

#346Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 38% negative

60%

positive

Positive60%
Neutral3%
Negative38%

Sentiment Balance

Covering January 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 75% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 580 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.4%

Pricing

15.2%

Onboarding

13.2%

Product Quality

12.3%

Loyalty

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 46.7% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

46.8%

4★

15.2%

3★

6.2%

2★

4.5%

1★

27.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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