Nustay

Travel & Hospitality • Denmarknustay.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

40/100

−75.0 vs. last month3.34 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#136of 150

Top 91% · Bottom Tier

#1 (best)#150 (worst)

#134Peer

#135Peer

#136This company

#137Peer

#138Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 42% negative

56%

positive

Positive56%
Neutral2%
Negative42%

Sentiment Balance

Covering December 2020 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.2%

Pricing

16.2%

Communication

12.3%

Loyalty

12.2%

Response Speed

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 42.3% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

52.3%

4★

5.7%

3★

3.0%

2★

1.7%

1★

37.3%

Based on 600 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

Unlock full insights