Customereye

Northern Star Lending

Finance & Insurance • United Statesnorthernstarlending.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

62/100
+17.6 vs. last month4.30 ★ average rating · 999 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#118of 373
Top 32% · Upper Half
#1 (best)#373 (worst)
#116Peer
#117Peer
#118This company
#119Peer
#120Peer

Overall Customer Sentiment

Above Average

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering July 2026 — 13 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 999 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.0%
Response Speed
18.2%
Onboarding
17.2%
Product Quality
14.6%
Pricing
6.8%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 6.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • Built from a negative-review share of 31.1% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
74.3%
4
8.3%
3
2.7%
2
2.4%
1
12.3%

Based on 999 analyzed reviews. Sentiment is slipping: 77.3% of reviews in the last three months were positive, compared with 85.9% in the three months before that.

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