Newton

Finance & Insurance • Canadanewton.co

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

48/100

+1.5 vs. last month4.22 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#287of 373

Top 77% · Bottom Tier

#1 (best)#373 (worst)

#285Peer

#286Peer

#287This company

#288Peer

#289Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 24% negative

73%

positive

Positive73%
Neutral3%
Negative24%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.6%

Response Speed

15.6%

Problem Resolution

13.6%

Communication

12.1%

Product Quality

10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 12.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 31.7% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

75.3%

4★

5.7%

3★

1.0%

2★

1.7%

1★

16.3%

Based on 600 analyzed reviews. Sentiment is improving: 69.2% of reviews in the last three months were positive, compared with 60.9% in the three months before that.

Unlock full insights