Customereye

Neon Beach

Home & Living • United Kingdomneonbeach.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

56/100
+13.3 vs. last month3.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#289of 675
Top 43% · Upper Half
#1 (best)#675 (worst)
#287Peer
#288Peer
#289This company
#290Peer
#291Peer

Overall Customer Sentiment

Above Average

59% of reviews positive, 40% negative

59%
positive
  • Positive59%
  • Neutral2%
  • Negative40%

Sentiment Balance

Covering January 2023 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2023.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.7%
Product Quality
13.9%
Customer Support
12.3%
Communication
12.0%
Loyalty
11.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH87/100
87/100
signal score
  • •Built from a negative-review share of 57.7% across this company's analyzed reviews.
  • •7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating
5★
50.0%
4★
3.8%
3★
1.8%
2★
1.8%
1★
42.5%

Based on 600 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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