Based on public reviews and response behavior.
135 reviews over 217 days (about 19 per month). Busiest month: 41% of reviews. Languages: en 98%, af 2%.
Beauty & Wellness average: score 63.7, rating 4.23 stars, reply rate 38.5%, over 2,578 ranked companies · benchmark 15 Oct 2026
Score
19.0
Industry average 63.7
44.7 below average
Rating
1.07
Industry average 4.23
3.16 below average
Reply rate
—
Industry average 38.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
15% of reviews positive, 82% negative
Covering May 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 135 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,578 ranked companies in Beauty & Wellness (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.498 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 19.0 sits in the bottom quarter of about 2,600 ranked Beauty & Wellness companies (25th percentile: 55, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
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