Based on public reviews and response behavior.
49 reviews.
Pet Products & Supplies average: score 62.8, rating 4.25 stars, reply rate 35.6%, over 1,157 ranked companies · benchmark 9 Oct 2026
Score
31.3
Industry average 62.8
31.5 below average
Rating
2.22
Industry average 4.25
2.03 below average
Reply rate
—
Industry average 35.6%
not measured
Not ranked
fewer than 50 reviews
43% of reviews positive, 57% negative
Covering January 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 49 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,157 ranked companies in Pet Products & Supplies (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.270 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.463). Review the worst months in the trend data to identify specific operational or product issues.
