Based on public reviews and response behavior.
50 reviews over 4,970 days (about 0.3 per month). Busiest month: 8% of reviews. Languages: it 100%.
These figures describe an earlier period, not the last 12 months.
Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,959 ranked companies · benchmark 14 Oct 2026
Score
27.8
Industry average 61.8
34.0 below average
Rating
2.94
Industry average 4.22
1.28 below average
Reply rate
—
Industry average 32.8%
not measured
Not ranked
no reviews in the last 12 months
22% of reviews positive, 78% negative
Covering March 2024 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Reviews are mostly in Italian
Share of theme mentions
Themes extracted from 50 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,959 ranked companies in Food & Beverage (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.625 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 33%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
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