Customereye

MrQ

Gambling & Betting • United Kingdommrq.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
−2.5 vs. last month4.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#36of 91
Top 40% · Upper Half
#1 (best)#91 (worst)
#34Peer
#35Peer
#36This company
#37Peer
#38Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 10% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering November 2024 — 406 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 10% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.8%
Response Speed
21.8%
Loyalty
14.6%
Onboarding
12.9%
Customer Support
10.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • Built from a negative-review share of 29.3% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
80.3%
4
5.8%
3
2.0%
2
1.5%
1
10.3%

Based on 600 analyzed reviews.

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