Based on public reviews and response behavior.
100 reviews over 131 days (about 23 per month). Busiest month: 52% of reviews — one month dominates this sample. Languages: en 96%, unknown 2%, nl 1%.
General Retail & Marketplaces average: score 61.5, rating 4.17 stars, reply rate 35.6%, over 2,328 ranked companies · benchmark 6 Oct 2026
Score
41.7
Industry average 61.5
19.8 below average
Rating
3.10
Industry average 4.17
1.07 below average
Reply rate
—
Industry average 35.6%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
62% of reviews positive, 38% negative
Covering March 2026 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 63% negative and 0% neutral.
Based on 4 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,328 ranked companies in General Retail & Marketplaces (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.294 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.681). Review the worst months in the trend data to identify specific operational or product issues.
