Based on public reviews and response behavior.
69 reviews over 1,321 days (about 1.6 per month). Busiest month: 9% of reviews. Languages: en 96%, unknown 3%, fr 1%.
These figures describe an earlier period, not the last 12 months.
General Retail & Marketplaces average: score 62.6, rating 4.21 stars, reply rate 35.3%, over 2,905 ranked companies · benchmark 14 Oct 2026
Score
61.8
Industry average 62.6
0.8 below average
Rating
3.12
Industry average 4.21
1.09 below average
Reply rate
—
Industry average 35.3%
not measured
Not ranked
no reviews in the last 12 months
58% of reviews positive, 42% negative
Covering May 2024 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 69 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,905 ranked companies in General Retail & Marketplaces (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.238 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Problem Resolution" is the strongest recurring theme in the reviews: 15 mentions with a sentiment score of 73.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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