Based on public reviews and response behavior.
Among fully-analyzed Airport Services companies
85% of reviews positive, 8% negative
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 13 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.