Mercuryo Wallet

Professional Services • United Kingdommercuryo.io

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+3.1 vs. last month2.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#403of 517

Top 78% · Bottom Tier

#1 (best)#517 (worst)

#401Peer

#402Peer

#403This company

#404Peer

#405Peer

Overall Customer Sentiment

Below Average

40% of reviews positive, 58% negative

40%

positive

Positive40%
Neutral2%
Negative57%

Sentiment Balance

Covering November 2024 — 76 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 51% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

21.6%

Pricing

15.7%

Customer Support

12.6%

Onboarding

11.0%

Loyalty

9.4%

Most feedback concerns Response Speed.

The most common complaint theme is Response Speed, making up 21.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 44.0% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

40.3%

4★

5.7%

3★

2.8%

2★

3.5%

1★

47.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 50.2% of reviews in the last three months were positive, compared with 47.3% in the three months before that.

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