Memphis Airport

Airport Servicesmemphis-airport.skytrax-import

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

3.19 ★ average rating · 13 reviews

Competitive Performance Rank

Among fully-analyzed Airport Services companies

#6of 21

Top 29% · Upper Half

#1 (best)#21 (worst)

#4Peer

#5Peer

#6This company

#7Peer

#8Peer

Overall Customer Sentiment

Above Average

62% of reviews positive, 39% negative

62%

positive

Positive62%
Neutral0%
Negative39%

Sentiment Balance

Covering August 2016 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 3 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2016.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

45.5%

Loyalty

31.8%

Onboarding

22.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 38.5% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

38.5%

4★

7.7%

3★

15.4%

2★

15.4%

1★

23.1%

Based on 13 analyzed reviews. Sentiment is holding steady: 33.3% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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