Medicine Direct

Pharmacy & Online Medicine • United Kingdommedicinedirect.co.uk

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

42/100

+6.7 vs. last month3.77 ★ average rating · 502 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#172of 189

Top 91% · Bottom Tier

#1 (best)#189 (worst)

#170Peer

#171Peer

#172This company

#173Peer

#174Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 37% negative

62%

positive

Positive62%
Neutral1%
Negative37%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 480 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.2%

Customer Support

18.2%

Response Speed

13.8%

Loyalty

11.9%

Product Quality

10.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 42.3% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

66.3%

4★

3.0%

3★

0.8%

2★

1.6%

1★

28.3%

Based on 502 analyzed reviews. Sentiment is improving: 40.0% of reviews in the last three months were positive, compared with 13.0% in the three months before that.

Unlock full insights