Customereye

Probiller

Professional Services • Canadambi-probiller.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
+16.7 vs. last month4.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#401of 517
Top 78% · Bottom Tier
#1 (best)#517 (worst)
#399Peer
#400Peer
#401This company
#402Peer
#403Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering March 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
36.7%
Problem Resolution
15.6%
Response Speed
14.1%
Product Quality
12.8%
Loyalty
5.9%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 5.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100
72/100
signal score
  • Built from a negative-review share of 49.0% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
83.5%
4
5.8%
3
0.8%
2
1.0%
1
8.8%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 68.8% in the three months before that.

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