Customereye

LoveCoups

Gifts & Party Supplies • United Stateslovecoups.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

58/100
−11.5 vs. last month4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#58of 149
Top 39% · Upper Half
#1 (best)#149 (worst)
#56Peer
#57Peer
#58This company
#59Peer
#60Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral0%
  • Negative9%

Sentiment Balance

Covering February 2024 — 26 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 12% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
28.2%
Delivery Shipping
22.3%
Response Speed
16.8%
Loyalty
11.1%
Onboarding
8.8%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW6/100
6/100
signal score
  • Built from a negative-review share of 16.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.8%
4
5.0%
3
2.0%
2
1.5%
1
4.7%

Based on 600 analyzed reviews. Sentiment is improving: 96.6% of reviews in the last three months were positive, compared with 85.0% in the three months before that.

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