Customereye

The Loot Company

Gaming & Esports • United Stateslootcrate.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

21/100
+66.7 vs. last month1.10 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#259of 259
Top 100% · Bottom Tier
#1 (best)#259 (worst)
#255Peer
#256Peer
#257Peer
#258Peer
#259This company

Overall Customer Sentiment

Below Average

22% of reviews positive, 77% negative

22%
positive
  • Positive22%
  • Neutral2%
  • Negative77%

Sentiment Balance

Covering March 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.3%
Pricing
14.4%
Loyalty
14.2%
Customer Support
13.1%
Communication
12.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100
100/100
signal score
  • •Built from a negative-review share of 70.0% across this company's analyzed reviews.
  • •59 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.1avg rating
5★
0.7%
4★
1.2%
3★
0.5%
2★
2.5%
1★
95.2%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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