Customereye

Logo in 30 Minutes

Professional Services • United Stateslogoin30minutes.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

51/100
4.24 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#338of 517
Top 65% · Mid Pack
#1 (best)#517 (worst)
#336Peer
#337Peer
#338This company
#339Peer
#340Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering January 2023 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.8%
Product Quality
17.9%
Loyalty
16.6%
Response Speed
14.9%
Pricing
7.6%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 7.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • •Built from a negative-review share of 18.7% across this company's analyzed reviews.
  • •8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5★
78.7%
4★
2.8%
3★
0.3%
2★
0.3%
1★
17.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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