Customereye

Lock'er Down® Security Products

Home & Living • United Stateslockerdown.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
−34.0 vs. last month3.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#139of 675
Top 21% · Top Tier
#1 (best)#675 (worst)
#137Peer
#138Peer
#139This company
#140Peer
#141Peer

Overall Customer Sentiment

Category Leader

74% of reviews positive, 26% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering September 2024 — 12 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 58% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.8%
Delivery Shipping
18.7%
Response Speed
12.1%
Customer Support
11.4%
Loyalty
10.2%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 8.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • Built from a negative-review share of 17.7% across this company's analyzed reviews.
  • 9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5
61.8%
4
6.5%
3
5.7%
2
4.0%
1
22.0%

Based on 600 analyzed reviews. Sentiment is slipping: 46.9% of reviews in the last three months were positive, compared with 84.7% in the three months before that.

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