Klinio

Healthcare & Medical • United Statesklinio.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−25.8 vs. last month3.98 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#521of 615

Top 85% · Bottom Tier

#1 (best)#615 (worst)

#519Peer

#520Peer

#521This company

#522Peer

#523Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 30% negative

68%

positive

Positive68%
Neutral3%
Negative30%

Sentiment Balance

Covering September 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 90% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.6%

Onboarding

16.5%

Pricing

13.7%

Product Quality

13.3%

Loyalty

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 13.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 31.3% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

59.0%

4★

18.8%

3★

2.3%

2★

0.5%

1★

19.3%

Based on 600 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 12.5% in the three months before that.

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