Jetsmart

Airlines & Aviationjetsmart.skytrax-import

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

22/100

1.56 ★ average rating · 35 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#32of 41

Top 78% · Bottom Tier

#1 (best)#41 (worst)

#30Peer

#31Peer

#32This company

#33Peer

#34Peer

Overall Customer Sentiment

Below Average

26% of reviews positive, 71% negative

26%

positive

Positive26%
Neutral3%
Negative71%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 9 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.9%

Pricing

16.2%

Response Speed

16.2%

Loyalty

11.5%

Problem Resolution

9.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 71.4% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

8.6%

4★

5.7%

3★

0.0%

2★

2.9%

1★

82.9%

Based on 35 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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