In Touch Networks

Professional Certification & Skills • United Kingdomintouchnetworks.com

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

52/100

4.20 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#215of 281

Top 77% · Bottom Tier

#1 (best)#281 (worst)

#213Peer

#214Peer

#215This company

#216Peer

#217Peer

Overall Customer Sentiment

Below Average

82% of reviews positive, 17% negative

82%

positive

Positive82%
Neutral1%
Negative17%

Sentiment Balance

Covering January 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.4%

Product Quality

20.1%

Loyalty

13.0%

Pricing

9.3%

Communication

6.8%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 9.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 17.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

65.8%

4★

16.0%

3★

3.8%

2★

0.8%

1★

13.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 18.2% in the three months before that.

Unlock full insights