Customereye

Hyper Resupply

Gaming & Esports • United Stateshyper-resupply.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

49/100
−9.7 vs. last month4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#174of 259
Top 67% · Mid Pack
#1 (best)#259 (worst)
#172Peer
#173Peer
#174This company
#175Peer
#176Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 25% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering September 2024 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 78% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
17.5%
Customer Support
16.7%
Response Speed
15.3%
Delivery Shipping
12.2%
Product Quality
12.1%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100
60/100
signal score
  • •Built from a negative-review share of 40.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
82.0%
4★
5.0%
3★
1.3%
2★
0.5%
1★
11.2%

Based on 600 analyzed reviews. Sentiment is slipping: 18.6% of reviews in the last three months were positive, compared with 56.3% in the three months before that.

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