HPMS Inc. dba The Therapy Connection

Healthcare & Medical • United Stateshpms.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

4.39 ★ average rating · 458 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#517of 615

Top 84% · Bottom Tier

#1 (best)#615 (worst)

#515Peer

#516Peer

#517This company

#518Peer

#519Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 31% negative

67%

positive

Positive67%
Neutral2%
Negative31%

Sentiment Balance

Covering June 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 442 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.2%

Response Speed

15.4%

Customer Support

11.8%

Product Quality

11.7%

Loyalty

9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 41.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

77.7%

4★

5.7%

3★

4.4%

2★

2.4%

1★

9.8%

Based on 458 analyzed reviews. Sentiment is holding steady: 62.5% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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