Howly

Professional Services • United Stateshowly.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

−29.7 vs. last month4.10 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#493of 517

Top 95% · Bottom Tier

#1 (best)#517 (worst)

#491Peer

#492Peer

#493This company

#494Peer

#495Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 44% negative

54%

positive

Positive54%
Neutral3%
Negative44%

Sentiment Balance

Covering September 2024 — 24 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.4%

Problem Resolution

18.2%

Response Speed

11.0%

Pricing

9.8%

Loyalty

8.5%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 18.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 47.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

73.8%

4★

3.5%

3★

1.0%

2★

1.8%

1★

19.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 79.8% of reviews in the last three months were positive, compared with 76.5% in the three months before that.

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