Hoteling

Travel & Hospitality • United Stateshoteling.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

3.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#123of 150

Top 82% · Bottom Tier

#1 (best)#150 (worst)

#121Peer

#122Peer

#123This company

#124Peer

#125Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 32% negative

67%

positive

Positive67%
Neutral1%
Negative32%

Sentiment Balance

Covering December 2016 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2016.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

21.5%

Onboarding

20.0%

Loyalty

11.8%

Response Speed

10.0%

Customer Support

8.1%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 21.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 27.0% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

54.0%

4★

18.0%

3★

3.5%

2★

3.0%

1★

21.5%

Based on 600 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 10.0% in the three months before that.

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