Liaison Lash

Beauty & Wellness • United Statesherliaison.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

4.44 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#249of 351

Top 71% · Mid Pack

#1 (best)#351 (worst)

#247Peer

#248Peer

#249This company

#250Peer

#251Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral1%
Negative21%

Sentiment Balance

Covering December 2025 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 978 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.7%

Delivery Shipping

17.1%

Product Quality

13.1%

Response Speed

12.8%

Loyalty

12.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 21.1% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

80.8%

4★

5.6%

3★

1.5%

2★

1.1%

1★

11.0%

Based on 1,000 analyzed reviews. Sentiment is improving: 92.9% of reviews in the last three months were positive, compared with 37.5% in the three months before that.

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