Customereye

Hen Heaven

Hobbies & Arts • United Stateshenheaven.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

58/100
−46.7 vs. last month4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#206of 467
Top 44% · Upper Half
#1 (best)#467 (worst)
#204Peer
#205Peer
#206This company
#207Peer
#208Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 10% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering June 2021 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.7%
Loyalty
17.0%
Product Quality
16.7%
Onboarding
10.6%
Communication
8.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100
14/100
signal score
  • •Built from a negative-review share of 10.3% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
82.2%
4★
5.5%
3★
0.5%
2★
1.0%
1★
10.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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