HELY-SHOP UK LIMITED

Hobbies & Arts • United Kingdomhely-shop.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

+4.3 vs. last month4.91 ★ average rating · 393 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#87of 467

Top 19% · Top Tier

#1 (best)#467 (worst)

#85Peer

#86Peer

#87This company

#88Peer

#89Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 14% negative

82%

positive

Positive82%
Neutral5%
Negative14%

Sentiment Balance

Covering December 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 7% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 378 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.8%

Response Speed

18.9%

Delivery Shipping

17.0%

Product Quality

15.9%

Loyalty

11.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 35.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

94.4%

4★

3.8%

3★

0.3%

2★

1.3%

1★

0.3%

Based on 393 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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