Havana Airport

Airport Serviceshavana-airport.skytrax-import

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

28/100

1.86 ★ average rating · 28 reviews

Competitive Performance Rank

Among fully-analyzed Airport Services companies

#14of 21

Top 67% · Mid Pack

#1 (best)#21 (worst)

#12Peer

#13Peer

#14This company

#15Peer

#16Peer

Overall Customer Sentiment

Mid Pack

36% of reviews positive, 64% negative

36%

positive

Positive36%
Neutral0%
Negative64%

Sentiment Trend Over Time

Reviews (Count)

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

22.2%

Delivery Shipping

16.2%

Loyalty

15.4%

Customer Support

12.0%

Pricing

12.0%

Most feedback concerns Response Speed.

The most common complaint theme is Response Speed, making up 22.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 64.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

7.1%

4★

7.1%

3★

7.1%

2★

14.3%

1★

64.3%

Based on 28 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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