GP Supplies Ltd

Healthcare & Medical • United Kingdomgpsupplies.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

−3.9 vs. last month3.25 ★ average rating · 484 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#591of 615

Top 96% · Bottom Tier

#1 (best)#615 (worst)

#589Peer

#590Peer

#591This company

#592Peer

#593Peer

Overall Customer Sentiment

Below Average

50% of reviews positive, 47% negative

50%

positive

Positive50%
Neutral3%
Negative47%

Sentiment Balance

Covering August 2023 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 11% of reviews in this period, with 89% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 445 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.3%

Customer Support

14.2%

Response Speed

12.5%

Communication

11.0%

Product Quality

10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 53.7% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

49.2%

4★

6.6%

3★

2.7%

2★

2.7%

1★

38.8%

Based on 484 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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