Based on public reviews and response behavior.
Among fully-analyzed Sports & Fitness companies
71% of reviews positive, 28% negative
Covering January 2018 — 31 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 19% negative and 6% neutral.
Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2018.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Pricing.
The most common complaint theme is Problem Resolution, making up 8.4% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is holding steady: 33.3% of reviews in the last three months were positive, compared with 33.3% in the three months before that.
