Customereye

Gemini

Professional Services • United Statesgemini.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

73/100
−8.0 vs. last month4.55 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#36of 517
Top 7% · Top Tier
#1 (best)#517 (worst)
#34Peer
#35Peer
#36This company
#37Peer
#38Peer

Overall Customer Sentiment

Category Leader

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral0%
  • Negative9%

Sentiment Balance

Covering December 2024 — 25 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.8%
Customer Support
18.3%
Loyalty
14.2%
Delivery Shipping
10.2%
Pricing
9.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH82/100
82/100
signal score
  • •Built from a negative-review share of 78.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
81.7%
4★
8.3%
3★
1.5%
2★
0.8%
1★
7.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.6% of reviews in the last three months were positive, compared with 92.3% in the three months before that.

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