GameMS

Gaming & Esports • United Statesgamems.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

4.16 ★ average rating · 386 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#43of 259

Top 17% · Top Tier

#1 (best)#259 (worst)

#41Peer

#42Peer

#43This company

#44Peer

#45Peer

Overall Customer Sentiment

Category Leader

70% of reviews positive, 29% negative

70%

positive

Positive70%
Neutral1%
Negative29%

Sentiment Balance

Covering July 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 370 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2023.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.2%

Response Speed

20.3%

Product Quality

12.3%

Delivery Shipping

10.1%

Loyalty

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 10.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 44.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

74.6%

4★

3.9%

3★

1.8%

2★

2.1%

1★

17.6%

Based on 386 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

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