Based on public reviews and response behavior.
Among fully-analyzed Software & Web Services companies
83% of reviews positive, 16% negative
Covering January 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Pricing.
The most common complaint theme is Communication, making up 1.8% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 37.5% of reviews in the last three months were positive, compared with 68.4% in the three months before that.
