FreedomPop

Software & Web Services • United Statesfreedompop.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

2.73 ★ average rating · 679 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#344of 363

Top 95% · Bottom Tier

#1 (best)#363 (worst)

#342Peer

#343Peer

#344This company

#345Peer

#346Peer

Overall Customer Sentiment

Below Average

48% of reviews positive, 51% negative

48%

positive

Positive48%
Neutral1%
Negative51%

Sentiment Balance

Covering July 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 649 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.4%

Pricing

17.0%

Communication

15.2%

Loyalty

10.5%

Product Quality

10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 50.7% across this company's analyzed reviews.
•29 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.7avg rating

5★

32.4%

4★

11.3%

3★

3.7%

2★

2.2%

1★

50.4%

Based on 679 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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