Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
75% of reviews positive, 24% negative
Covering March 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Showing 990 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2025.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Problem Resolution, making up 6.1% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 997 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 40.0% in the three months before that.
